After-sales
Our support does not stop with a sale.
Even after purchase, you can count on professional and expert service.
We will help you regardless of the warranty period.
Please fill out, via the button below , the request form.
If possible, ensure that the information provided is as comprehensive as possible.
This will help us identify the resources needed and take the appropriate actions.
Knots
You'll find knots in any type of wood, it's a naturel characteristic of wood that doesn't affect the strenght and durability of the product.
Resin
The resin can have a tendency to rise to the surface, it can be removed by scrapping with the appropiate tool or solvent.
Color differences
Color differences can appear due the origin of the wood or the treatment and are normal. The color difference will fade over time under the effect of sunlight.
Cracks
Based on differences in density, the wood shrinks and expands steadily. This may cause cracking. This phenomenon doesn't affect the properties of the wood.
Mold
Fungi or bluish deposits can appear on the surface of the wood, they have no impact on the strength of the wood and can be removed with water and by brushing.
Wood salification
Greenish stains sometimes appear on the wood, they are due to impregnations salts contained in the timber to protect it from insects and fungi. They have no effet on the durability of wood.
Finger-jointed wood is a guarantee of quality
Gluing the wood is a technical operation that makes it possible to remove any 'defects' and breaking points from the solid wood. Our system analyzes and scans the inside of the wood to detect and remove weak points such as large knots, sap pockets, ect. ots in any type of wood, it's a naturel characteristic of wood that doesn't affect the strenght and durability of the product.
